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Pre-Order Policies

Pre-Orders

Action Figures/Collectibles

  • There is a 10% upfront payment at the time of purchase to reserve the item (payment goes towards total purchase price of the item(s)).
  • Balance of Pre-Order is due at time of fulfillment.  Customers will be notified through email and has 48 hours to complete purchase.  Any invoice left not paid beyond 48 hours will be closed, initial payment lost and item returned to stock or offered to customers on wait list.
  • Pre-Order Cancellations are subject to a 10% cancellation fee (of total item price).  The 10% down payment is forfeited as the cancellation fee.
  • Should customer want to cancel the original order, the 10% payment can be applied towards another Pre-Order or in stock item.
  • In certain cases, orders may be canceled should the manufacturer not ship/discontinue, allocate, or if we are out of stock. We will notify the customer immediately when this occurs.
  • Pre-Order Items are not in stock and release dates are approximate, as supplied by the manufacturer and are subject to change.
  • There are extended manufacturing and shipping wait times due to COVID-19.
  • If you order in stock items along with "Pre-Order" items, they will all ship when the last item comes in stock. Other wise additional shipping charges could apply or place separate orders.

 Comics

  • Comics are paid 100% up front since they are special orders and limited availability.  
  • Pre-Order Items are not in stock and release dates are approximate, as supplied by the manufacturer and are subject to change.
  • There are no cancellations for Comic Pre-Orders.

"Special Order" Action Figure/Collectibles/New Video Games

  • "Special Order" Action Figure/Collectibles/New Video Games are paid 100% up front since they are special orders for customers and limited availability.  
  • Special Order Items are not in stock and release dates are approximate, as supplied by the manufacturer and are subject to change.
  • There are no cancellations for "Special Order" Action Figure/Collectibles/New Video Games.
  • In certain cases orders may be canceled should the manufacturer not ship/discontinue, allocate, or if we are out of stock. We will notify the customer immediately when this occurs and provide a refund.
  • Payment can be applied towards another Pre-Order or in stock item should manufacturer cancel production.

We reserve the right to change the policy without notice.